Yahya Sabil, author
Respon afektif terhadap kegagalan jasa : kemarahan, penyesalan dan retaliatory versus conciliatory response (studi kasus bengkel motor) = Affective responses to service failure: anger, regret and retaliatory versus conciliatory response (study case at motorcycle repair shop)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2012
 UI - Skripsi (Open)
Ury Puspa Praninditya Putri, author
Evaluasi efektivitas pelatihan pelayanan prima di RSIA Puspa Husada Bekasi tahun 2013 = Effectiveness evaluation of service excellence training in Puspa Husada Women's and Children's Hospital Bekasi 2013
2013
 UI - Tesis (Membership)
Widodo, author
Analisis peluang pengembangan basis pelanggan divisi workshop perawatan dan perbaikan printer PT. XYZ: studi kasus PT. XYZ sebagai authorized service provider Hewlett Packard
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2005
 UI - Tesis (Membership)
Adittya, author
Rancangan sistem informasi pelayanan pelanggan berbasis electronic customer relationship management (E-CRM) Pada rumah sakit mata Prof. Dr. Isak Salim "Rini " (RSMA) tabun 2006 = Design of customer service information system base on electronic customer relationship management on Prof. Dr. Isak Salim "AINI" hospital (RSMA) in 2006
2007
 UI - Tesis (Membership)
Allessandro Nazzario Junior, author
Mengetahui tingkat kualitas pelayanan administrasi kependudukan dengan metode customer satisfaction index, servqual, dan importance performance analysis Studi Kasus: Kantor Kelurahan Mekarsari, Depok = Determining the level of quality of public administration services using customer satisfaction index method, servqual, and importance performance Analysis Case Study: Mekarsari District Office
Fakultas Teknik Universitas Indonesia, 2020
 UI - Skripsi (Membership)
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