Guntur Pinandhita, author
Strategi penerapan total quality management dan quality culture untuk meningkatkan daya saing perusahaan kontraktor di Indonesia = Implementation strategy of total quality management and quality culture to increase the competitiveness of contractor companies in Indonesia
Fakultas Teknik Universitas Indonesia, 2019
 UI - Tesis (Membership)
Goetsch, David L., author
Quality management for organizational excellence : introduction to total quality
Pearson, 2016
 Buku Teks
Total quality management / Dale H. Besterfield...[et al]
Prentice-Hall, 1995
 Buku Teks
Dahlgaard, Jens J., author
Fundamentals of total quality management : process analysis and improvement
Chapman & Hall, 1998
 Buku Teks
Total quality management / Dale H. Besterfield... [et.al]
Prentice-Hall, 2003
 Buku Teks
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