Quality management
by Howard S. Gitlow [and others]
McGraw-Hill, 2005
 Buku Teks
Fandy Tjiptono, author
Total quality management
Andi Offset, 1996
 Buku Teks
Quality management
by Howard S. Gitlow [and others]
McGraw-Hill, 2005
 Buku Teks
Quality management
by Howard S. Gitlow [and others]
McGraw-Hill , 2005
 Buku Teks
Hradesky, John L., author
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi
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