Evans, James Robert, 1950-, author
The management and control of quality
South-Western, 2002
 Buku Teks
Evans, James Robert, 1950-, author
The management and control of quality
South Western Cengage Learning, 2011
 Buku Teks
Fox, Roy
Making quality happen : six steps to total quality management / Roy Fox
McGraw-Hill, 1991
 Buku Teks
Fandy Tjiptono, author
Total quality management
Andi Offset, 2003
 Buku Teks
Mills, Charles A., author
The quality audit a management evaluation tool
McGraw-Hill, 1989
 Buku Teks
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