See Allo

Personnel issues in reference services / edited by Bill Katz and Ruth A. Fraley

Haworth Press, 1986

Buku Referensi

Evaluation of reference services / edited by Bill Katz and Ruth A. Fraley

Haworth Press, 1984

Buku Referensi

Kern, M. Kathleen, author

Virtual reference best practices: tailoring services to your library

[American Management Association, ], 2009

eBooks

Lankes, R. David, author

Implementing digital reference services : setting standards and making it real

Facet Publishing, 2003

Buku Teks

Guidelines for reference and information services in public libraries / Library Association Information Services Group

Library Association Publishing, 1999

Buku Referensi

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