Hani Kusumaningsih, author
Evaluasi layanan referensi e-mail Perpustakaan United Nations Information Centre Jakarta = Evaluation of e-mail reference at United Nations Information Centre Library Jakarta
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2016
 UI - Skripsi (Membership)
Cassel, Kay Ann, author
Reference and information services in the 21st century : an introduction
Faced Publishing, 2009
 Buku Teks
Opportunities for reference services : the bright side of reference services in the 1990's / edited by Bill Katz
Haworth Press, 1991
 Buku Referensi
Kern, M. Kathleen, author
Virtual reference best practices: tailoring services to your library
[American Management Association, ], 2009
 eBooks
Demystifying the institutional repository for success / Marianne A. Buehler
Chandos, 2013
 eBooks
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