Jones, Andrew
Cambridge University Press, 2002
Buku Teks
Myint Swe Khine, editor
Springer, 2012
eBooks
Mohrman, Susan Albers, author
Berrett-Koehler, 2011
Buku Teks
Gryna, Frank M., author
McGraw-Hill Irwin, 2001
Buku Teks
Juran, J. M. (Joseph M.), 1904-2008, author
McGraw-Hill, 1980
Buku Teks