See Allo

Rony Sahat N., author

Praktek pelayanan pelanggan pada perusahaan berbasis customer relationship management (CRM) untuk peningkatan citra perusahaan (studi pada divisi customer care PT Cyberindo Aditama) = Customer service practical within company base on customer relationship management (CRM) to developing image company (study on division of customer care PT. Cyberindo Aditama)

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005

UI - Tesis (Membership)

Buttle, Francis, author

Customer relationship management (manajemen hubungan pelanggan) : concept and tools = Customer relationship management

Bayumedia Publishing, 2007

Buku Teks

Kumar, V., author

Customer relationship management: concept, strategy, and tools

[Springer, ], 2012

eBooks

Shafira Azzahra, author

Analisis Pengaruh Customer Relationship Management Terhadap Competitive Advantage Melalui Customer Loyalty Sebagai Mediasi (Studi pada Shopee) = The Effect of Customer Relationship Management on Competitive Advantage Through Customer Loyalty as a Mediating Variable (Study on Shopee)

Fakultas Ilmu Administrasi Universitas Indonesia, 2024

UI - Skripsi Membership

Adrian Payne, author

Strategic Customer Management: integrating relationship marketing and CRM

Cambridge University Press, 2013

eBooks

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