F.X. Teddy Prasetyo, author
Pengaruh AstraWorld sebagai Customer Relationship Management (CRM) terhadap loyalitas pelanggan Astra Motor Grup = The effect of Astra world as a customer Relationship Management (CRM) to the customer loyalty of Astra Motor Grup
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2011
 UI - Tesis (Open)
Dyche`, Jill, author
The CRM handbook : a business guide to customer relationship management
Addison-Wesley, 2002
 Buku Referensi
Harvard business review on customer relationship management
Harvard Business School Publication, 2001
 Buku Teks
Dara Aurora Uthami Ardha, author
Pengaruh customer relationship management terhadap loyalitas pelanggan Kartu Halo
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2012
 UI - Skripsi (Open)
Nainggolan, Saito T.P., author
Quality analysis of implementing electronic customer relationship management in hotel industry
2001
 UI - Tesis (Membership)
<<   3 4 5   >>