See Allo

Michael Adhikara Budi, author

Analisis customer value sebagai dasar penerapan customer relationship management (CRM) di industri telekomunikasi seluler

Fakultas Teknik Universitas Indonesia, 2004

UI - Skripsi Membership

Rony Sahat N., author

Praktek pelayanan pelanggan pada perusahaan berbasis customer relationship management (CRM) untuk peningkatan citra perusahaan (studi pada divisi customer care PT Cyberindo Aditama) = Customer service practical within company base on customer relationship management (CRM) to developing image company (study on division of customer care PT. Cyberindo Aditama)

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005

UI - Tesis Membership

Halimatus Syakdiyah, author

Analisis faktor-faktor penentu loyalitas pelanggan pada industri e-commerce di Indonesia = Determinants of customer loyalty in Indonesia e-commerce industry

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018

UI - Tesis Membership

Buttle, Francis, author

Customer relationship management (manajemen hubungan pelanggan) : concept and tools = Customer relationship management

Bayumedia Publishing, 2007

Buku Teks

Melani, author

Peran kualitas jasa dalam membangun loyalitas pelanggan = Role of Service Quality to Build Customer Loyality

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2008

UI - Tesis Open

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