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Ernawati, author

Analisis strategi Customers Relationship Management Shopee Indonesia dalam mempertahankan loyalitas pelanggan melalui media sosial Instagram = An Analysis of a Customer Relationship Management Strategy in maintaining customer loyalty through social media instagram

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018

UI - Makalah dan Kertas Kerja

Hendi Herdiansyah, author

Marketing public relations dan customer relationship management pada Usaha Mikro Kecil Menengah dalam mempertahankan Loyalitas Pelanggan (Studi pada Bisnis Kuliner Warkop Cumlaude Depok) = Marketing Public relations and customer relationship management in Small Micro Medium Enterprises to Maintaining Customer Loyalty (Study in Culinary Business Warkop Cumlaude Depok)

2017

UI - Skripsi (Membership)

Almira Zhafarina, author

Analisis kegiatan customer relationship management Grab Indonesia dalam upaya menjaga loyalitas pelanggan melalui Twitter = Analysis of customer relationship management activities Grab Indonesia as an effort to increase customer loyalty through Twitter

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018

UI - Makalah dan Kertas Kerja

Henry Vienayoko, author

Customer relationship management, kepuasan dan loyalitas pelanggan DHL Worldwide Express

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2003

UI - Tesis (Membership)

Nisa Sofnia, author

Perceived quality, customer satisfaction, switching barrier dan customer loyalty pada konteks business to business = Perceived quality, customer satisfaction, switching barrier and customer loyalty in business to business context

Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2018

UI - Tesis (Membership)

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