Steffi Link, author
Analisis pengaruh ulasan media sosial dan promosi penjualan terhadap loyalitas pelanggan pada pelayanan purnajual studi kasus: PT Toyota-Astra Motor = Analysis of impact of social media review and sales promotion to customer loyalty in after sales service case study PT. Toyota-Astra Motor
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Tesis (Membership)
Kaban, Nur Sabil Mahsyar, author
Analisis Peningkatan Kualitas Layanan pada ProQ Bengkel AC Kendaraan = Analysis of Service Quality Improvement at ProQ Vehicle Air Conditioning Workshop
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017
 UI - Tesis (Membership)
Mila Pradita Aulia, author
Pengaruh Kualitas Layanan (Service Quality) terhadap Loyalitas Pelanggan (Customer Loyalty) di Mediasi Oleh Kepuasan Pelanggan (Customer Satisfaction) Pada Pelanggan Maskapai Citilink di Bandara Internasional Soekarno-Hatta Cengkareng = The Effect of Service Quality on Customer Loyalty in Mediation By Customer Satisfaction With Citilink Customer Customers at Soekarno-Hatta International Airport Cengkareng
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2018
 UI - Skripsi (Membership)
Danur Kusuma Atsari, author
Analisis kualitas pelayanan melalui persepsi pelanggan dalam upaya memenuhi kepuasan consume studi kasus layanan konsumen perusahaan jasa pengiriman barang = Analysis of service quality through costumer s perception in purpose to fulfilled customer satisfaction case study of jne s customer service
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2014
 UI - Makalah dan Kertas Kerja
Rayhan Nuraditya, author
Pengaruh Kualitas Layanan Terhadap Kepuasan Pelanggan GO-JEK di Jakarta, Bogor dan Depok = The Influence of Service Quality on GO-JEK Customer Satisfaction in Jakarta, Bogor and Depok
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
 UI - Skripsi (Membership)
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