Rosenthal, Stephen R., author
Effective product design and development : how to cut lead time and increase customer satisfaction
Business One Irwin, 1992
 Buku Referensi
Budi Setiawan, author
Customer satisfaction index model on three level of socioeconomic status in bogor case study: customer satisfaction on branded cooking Ooil product
Management Research Center (MRC) Department of Management, Faculty of Economics, University of Indonesia and Philip Kotler Center, 2014
 Artikel Jurnal
Sri Wulandari Ningrum, author
Strategi dalam peningkatan customer satisfaction dan customer loyalty berdasarkan faktor-faktor customer perceived value pada Grandkemang Hotel Jakarta = Strategies to increase customer satisfaction and customer loyalty based on customer perceived values factors in Grandkemang Hotel Jakarta
Fakultas Teknik Universitas Indonesia, 2019
 UI - Skripsi (Membership)
Sri Wulandari Ningrum, author
Strategi dalam peningkatan customer satisfaction dan customer loyalty berdasarkan faktor-faktor customer perceived value pada Grandkemang Hotel Jakarta = Strategies to increase customer satisfaction and customer loyalty based on customer perceived values factors in Grandkemang Hotel Jakarta
Fakultas Teknik Universitas Indonesia, 2019
 UI - Skripsi (Membership)
Meina Alfa Kurniadi, author
Perancangan interface pelanggan untuk meningkatkan efisiensi dalam proses pembelian pelanggan du'anyam = Customer interface design to increase efficiency in du'anyams customer buying process
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018
 UI - Tesis (Membership)
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