Maccchiavelli, Mariarita, author
Quick and easy mosaics : innovative projectc and techniques
Sterling Publishing, 1998
 Buku Referensi
Evenson, Renee, 1951-, author
Customer service training 101 : quick and easy techniques that get great results
American Society for Training and Development, 2005
 eBooks
Evenson, Ren`ee, author
Customer service training IOI: quick and easy techniques that get great results
Amacom, 2005
 Buku Teks
Evenson, Renee, 1951-, author
Customer service training 101: quick and easy techniques that get great results
American Management Association, 2011
 eBooks
Poplar, Vitta, author
Fabric : projects & creative decorating ideas
Andrews McMeel Publishing, 2001
 Buku Teks
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