Denton, D. Keith, author
The service trainer handbook : managing service businesses in the 1990's
McGraw-Hill, 1992
 Buku Referensi
Paluch, Stefanie, author
Remote service technology perception and its impact on customer-provider relationships : an empirical exploratory study in a B-to-B-setting
Gabler Verlag, 2011
 eBooks
The diplomatic service list 1990
Her Majesty's Stationery Office, 1990
 Buku Referensi
Pantry, Sheila, author
Creating a successful e-information service
Facet Publishing, 2002
 Buku Teks
Albrecht, Albrecht, author
Customer service management: teams & quality
[American Society for Training & Development Press;, ], 2001
 eBooks
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