Managing business process flows : principles of operations management
Ravi Anupindi ... [and others]
Prentice-Hall, 2006
 Buku Teks
Anupindi, Ravi
IGrafx process 2003 to accompany managing business process flows
Corel Corporations, 2003
 Multimedia
Dilworth, James B., 1939-, author
Operations management: design, planning, and control for manufacturing and services
McGraw-Hill, 1992
 Buku Teks
Russell, Roberta S.
Operations management. 3rd edition.
Prentice-Hall, 2000
 Multimedia
Russell, Roberta S.
Operations management. 3rd edition.
Prentice-Hall, 2000
 Multimedia
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