Dedi Sunandar, author
Transformasi korporasi manajemen PT Hotel Indonesia Natuor = The corporate management transformation of PT. Hotel Indonesia Natour (PT.HIN) as a corporate in service quality (servqual) business
Fakultas llmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
 UI - Tesis Membership
Dedi Sunandar, author
Trasformasi korporasi manajemen PT. Hotel Indonesia Natour (PT. HIN) sebagai sebuah corporate dalam usaha kualitas pelayanan (servqual)
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
 UI - Tesis Membership
Ide Asara, author
Pengaruh budaya organisasi terhadap kinerja organisasi dimediasi total quality management pada PT Pegadaian (Persero) = The effect of organizational culture on organizational performance mediated by total quality management in PT Pegadaian (Persero)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
 UI - Skripsi Membership
Summers, Donna C. S., author
Quality management creating and sustaining organizational effectiveness
Pearson/Prentice Hall, 2005
 Buku Teks
Parsaulian, Teressa, author
Peningkatan kualitas produk dan pengembangan pasar organisasi bagi UKM Luculucu Indonesia = Product quality enhancement and development of organizational market for UKM Luculucu Indonesia
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2016
 UI - Tesis Membership
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