Performance measurement for IS/IT services
HMSO, 1993
Buku Teks
Poll, Roswitha, author
Measuring quality: performance measurement in libraries
K.G. Saur, 2007
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Iwan Vanany, author
Performance measurement: model dan aplikasi
ITS Press, 2009
Buku Teks
Garner, K.C., author
Introduction to control system performance measurement
Pergamon Press, 1968\
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Business performance measurement : theory and practice
Cambridge University Press, 2004
Buku Teks
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