Ronan, Jana Smith, author
Chat reference: a guide to live virtual reference services
Libraries Unlimited, 2003
 Buku Teks
Ronan, Jana Smith
Chat reference : a guide to live virtual reference services / Jana Smith Ronan
Libraries Unlimited, 2003
 Buku Referensi
Coffman, Steve, author
Going live: starting and running a virtual reference service
[American Library association, American Library association], 2003
 eBooks
Tanjung, Reforma Yunita Masri, author
Penyusunan Panduan Penggunaan Fitur Live Chat untuk Pelayanan Informasi Obat = Preparation of Guidelines for Using the Live Chat Feature for Drug Information Services
Fakultas Farmasi Universitas Indonesia, 2022
 UI - Tugas Akhir
Kovacs, Diane K.
The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments / Diane K. Kovacs
Facet Publishing, 2007
 Buku Referensi
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