See Allo

Goetsch, David L., author

Effective customer services : ten steps for technical professions

Pearson-Prentice Hall, 2004

Buku Teks

Syarifah Fatimah Fitria, author

Segmentasi konsumen berdasarkan customer lifetime value menggunakan analisis big data = Customer segmentation based on customer lifetime value using big data analytics

Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2018

UI - Tesis Membership

Suharto Abdul Masjid, author

Customer service dalam bisnis jasa transportasi

Rajawali Grafindo Persada, 2009

Buku Teks

Ika Wirastuti Handayani, author

Kualitas pelayanan pelanggan pada perusahaan berbasis customer relationship management (CRM). Ssebuah studi kasus pada call center 1M3 = Quality of customer service in a Customer Relationship Management (CRM) based company. A case study in the IM3 call center

Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2003

UI - Tesis Membership

Cartwright, Roger

In charge of customer satisfaction/Roger Cartwright, George Green

Oxford Blackwell 1997,

Buku Teks

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