Summers, Donna C. S., author
Quality management creating and sustaining organizational effectiveness
Pearson/Prentice Hall, 2005
 Buku Teks
Spitzer, Dean R., author
Transforming performance measurement: rethinking the way we measure and drive organizational success
American Management Association, 2007
 eBooks
Hradesky, John L., author
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi
Ide Asara, author
Pengaruh budaya organisasi terhadap kinerja organisasi dimediasi total quality management pada PT Pegadaian (Persero) = The effect of organizational culture on organizational performance mediated by total quality management in PT Pegadaian (Persero)
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019
 UI - Skripsi Membership
Evans, James Robert, 1950-, author
The management and control of quality
South-Western, 2002
 Buku Teks
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