Duckett, Bob, author
Know it all, find it fast : an A-Z source guide for the enquiry des
Facet Publishing, 2004
 Buku Teks
Duckett, Bob, author
Know it all it fast: an A-Z source guide for the enquiry desk
Facet Publishing , 2002
 Buku Teks
Yates, Rochelle, author
A librarian's guide to telephone reference service
Library Professional Publications, 1986
 Buku Teks
Jerrard, Jane, author
Crisis in employment: a librarian's guide to helping job seekers
American Management Association, 2009
 eBooks
Owen, Tim Buckley, 1948-, author
Successful enquiry answering every time
Facet , 2012
 Buku Teks
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