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Pradono Suryo Guritno, author

Pengaruh service quality dan precived value terhadap customer satisfaction dan dampaknya terhadap behavior intention dan extent of usage pada pengguna SMS provider CDMA

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2008

UI - Tesis (Open)

Fitranty Adirestuty, author

Pengaruh islamic service quality dan muslim customer perceived value terhadap customer satisfaction dan dampaknya terhadap repurchase intention pada hotel syariah di Bandung = The influence of islamic service quality and muslim customer perceived value muslims towrad the customer satisfaction and its impact on repurchase intention at sharia hotel in Bandung

Program Pascasarjana Universitas Indonesia, 2014

UI - Tesis (Membership)

Dian Maradona, author

Pengaruh kesetiaan dan kepuasan pelanggan terhadap perilaku berpindah pada internet service provider = Effects of loyalty and customer satisfaction toward switching intention toward internet service provider

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015

UI - Skripsi (Membership)

Asrianda Syah Putra, author

Analisis pengaruh service quality, perceived value, perceived image, satisfaction, dan customer engagement terhadap behavioral intention dari penumpang maskapai penerbangan komersial domestik = The Influence of service quality, perceived value, perceived image, satisfaction, and customer engagement on behavioral intention of domestic commercial airline passengers

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2018

UI - Tesis (Membership)

Muhammad Bagus Trinugraha, author

Pengaruh hedonic value dan utilitarian value terhadap customer satisfaction dan customer loyalty pada pengguna layanan pemesanan penginapan Traveloka untuk generasi Z = Effects of hedonic value and utilitarian value to customer satisfaction and customer loyalty for Traveloka’s room reservation service on generation Z

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2022

UI - Skripsi (Membership)

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