Piper, David Warren
Quality management in universities/David Waren Piper
The University of Queensland, 1993
 Buku Teks
Quality management
by Howard S. Gitlow [and others]
McGraw-Hill, 2005
 Buku Teks
Quality management
 Buku Teks
Quality management
by Howard S. Gitlow [and others]
McGraw-Hill , 2005
 Buku Teks
Quality management
by Howard S. Gitlow [and others]
McGraw-Hill, 2005
 Buku Teks
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