Dahlgaard, Jens J., author
Fundamentals of total quality management : process analysis and improvement
Chapman & Hall, 1998
 Buku Teks
Beyond total quality management : toward the emerging paradigm
by Greg Bounds [and others]
McGraw-Hill, 1994
 Buku Teks
Dimas Yuwono Wicaksono, author
Penentuan usulan strategi perbaikan kualitas berdasarkan pengukuran total quality index pada sektor industri otomotif dan pangan = Determination of proposed strategy for quality improvement based total quality index measurement in the automotive and food industry
Fakultas Teknik Universitas Indonesia, 2015
 UI - Tesis (Membership)
Total quality control
by Dale H. Besterfield ... [and others]
Prentice-Hall, 1995
 Buku Teks
Bank, John, author
The essence of total quality management
Prentice-Hall, 2000
 Buku Teks
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