Assessment and accountability in reference work
edited by Susan Griswold Blandy; Lynne M. Martin; Mary L. Strife
The Haworth Press, 1992
 Buku Teks
Katz, William A., 1924-, author
Introduction to reference work
McGraw-Hill, 2002
 Buku Teks
Katz, William A., 1924-, author
Introduction to reference work; Volume II: reference services and reference processes
McGraw-Hill, 1987
 Buku Teks
Katz, William A., 1924-, author
Introduction to reference work volume II: reference services and reference progresses
McGraww-Hill, 1992
 Buku Teks
Martin, Ruben, author
Social work assessment
Learning Matters, 2010
 Buku Teks
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