Davis, Edwin G.
Customer relations for technicians / Edwin G. Davis
Macmillan/McGraw-Hill, 1991
 Buku Teks
Davis, John
Membangun tim yang benar-benar mampu bekerja=Successful team building / John Davis, Peter Millburn, Terry Murphy, and Martin Woodhouse
Gramedia Pustaka Utama, 1997
 Buku Teks
Callahan, Robert E., author
Managing human relations: concept and practices
Charles E. Merrill, 1988
 Buku Teks
Hendraruliantio Miadji Rahardjowibowo, author
Hubungan kepuasan komunikasi call center dengan efektifitas komunikasi kepada customer Garuda Indonesia = Call center's communication satisfaction in relation with communication effectiveness to Garuda Indonesia's customer
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2006
 UI - Tesis Membership
Buttle, francais, author
Customer relationship management: concepts and technologies
Elsevier/Butterworth-Heinemann, 2009
 Buku Teks
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