McCue, Janice Helen, author
Online searching in public libraries: a comparative study of performance
The Scarecrow Press , 1988
 Buku Teks
Guidelines for reference and information services in public libraries / Library Association Information Services Group
Library Association Publishing, 1999
 Buku Referensi
Safitri Ayu Lestari, author
Keterampilan berkomunikasi staf layanan Perpustakaan Umum Daerah Kabupaten Bogor = Communication skills of library service staff at Public Library Of Bogor Regency
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2014
 UI - Skripsi (Membership)
Rifni Raihana, author
Layanan referensi perpustakaan perguruan tinggi: studi kasus di Institut Pertanian Bogor = Reference services in academic Library: case study at Bogor Agricultural University
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2017
 UI - Skripsi (Open)
Tri Hardiningtyas, author
Efektivitas pelayanan rujukan: kasus pada jasa penelusuran, di Pusat Perpustakaan Pertanian dan Komunikasi Penelitian (Pustaka) Bogor = The effectivity of reference service: case study in searching service, at the Centre of Agriculture Library and Research Communication (Pustaka) Bogor
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 1995
 UI - Tesis (Membership)
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