Riswan Ardiansyah, author
Pengembangan customer relationship management system berbasis expert system: studi kasus kerusakan pada telepon seluler
Fakultas Ilmu Komputer Universitas Indonesia, 2006
 UI - Skripsi (Membership)
Saharso, author
Analisis implementasi customer relationship management: Kasus Di PT Indosat
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2006
 UI - Tesis (Membership)
Ignizio, James P., author
Introduction to expert systems: the development and implementation of rule-based expert systems
Prentice-Hall, 1991
 Buku Teks
Luger, George F., author
Artificial intelligence : and the design of expert systems
The Benjamin/Cummings , 1989
 Buku Teks
Weiss, Sholom M., author
A practical guide to designing expert systems
Rowman and Allanheld, 1984
 Buku Teks
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