See Allo

Bank, John, author

The essence of total quality management

Prentice-Hall, 2000

Buku Teks

Fandy Tjiptono, author

Total quality management

Andi Offset, 1996

Buku Teks

Hradesky, John L., author

Total quality management handbook

McGraw-Hill, 1995

Buku Referensi

Goetsch, David L., author

Quality management for organizational excellence : introduction to total quality

Pearson, 2016

Buku Teks

Beyond total quality management : toward the emerging paradigm

by Greg Bounds [and others]

McGraw-Hill, 1994

Buku Teks

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