See Allo

Buttle, Francis, author

Customer relationship management (manajemen hubungan pelanggan) : concept and tools = Customer relationship management

Bayumedia Publishing, 2007

Buku Teks

Naufalia, author

Efektivitas customer relationship marketing Carrefour loyalitas pada multi retail = The effectiveness of customer relationship marketing in Carrefour multi retail loyalty

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015

UI - Skripsi (Membership)

Schmitt, Bernd., author

Customer experience management : a revolutionary approach to connecting with your customers / Bernd H. Schmitt

Wiley, 2003

Buku Teks

Barnes, James G., author

Secrets of customer relationship management = Rahasia manajemen hubungan pelanggan

Andi, 2003

Buku Teks

Dicky Ghozali, author

lmplementasi customer lifetime value (CLV) dalam mengelola profitabilitas klien di perusahaan pelayaran = Implementation of customer lifetime value (CLV) to manage client profitability in maritime industry

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013

UI - Tesis (Membership)

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