Total quality management / Dale H. Besterfield...[et al]
Prentice-Hall, 1995
 Buku Teks
Total quality management / Dale H. Besterfield... [et.al]
Prentice-Hall, 2003
 Buku Teks
Beyond total quality management : toward the emerging paradigm
by Greg Bounds [and others]
McGraw-Hill, 1994
 Buku Teks
Tarigan, Rostiana, author
Kendala-kendala dalam penerapan Total Quality Manajemen (TQM) di badan POM = Constraints in applying Total of Quality MAnagement in National Agency of Drug and Food Control
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2005
 UI - Tesis (Membership)
Beyond total quality management : toward the emerging paradigm / Greg Bounds ... [et al.].
McGraw-Hill, 1994
 Buku Teks
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