Hope, Christine
Service operations management : strategy, design, and delivery / Christine Hope and Alan Muhlemann
Prentice-Hall, 1997
 Buku Teks
Glaser, Rollin
Managing by design / Rollin Glaser and Christine Glaser.
Addison-Wesley Pub. Co., 1981
 Buku Teks
Halpin, Daniel W., author
Design of construction and process operations
Wiley, 1976
 Buku Teks
McArdle, Geri E., author
Training design and delivery
American Society for Training & Development, 2007
 eBooks
Hope, G.S.
Integrated devices in digital circuit design / G. S. Hope
Wiley , 1981
 Buku Teks
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