Eunson, Baden
Communicating with customers / Baden Eunson
John Wiley & Sons, 1995
 Buku Teks
Tobing, Evelyn Margaretha Ully, author
Peningkatan Loyalitas dengan Melakukan Segmentasi Pelanggan Berdasarkan Customer Lifetime Value pada UMKM Fashion Etnik Modern = Increasing Loyalty by Segmenting Customers Based on Customer Lifetime Value in Modern Ethnic Fashion MSMEs
Fakultas Teknik Universitas Indonesia, 2023
 UI - Skripsi Membership
Carlaw, Peggy, author
The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming
McGraw-Hill , 1999
 Buku Teks
Deddy Aprilani, author
Pengaruh aspek layanan terhadap loyalitas konsumen ritel (Studi pada pelanggan ritel minimarket di Kota Bandar Lampung) = Influence on the service aspect of retail customer loyalty : Study on retail minimarket customers in the city of Bandar Lampung
Fakultas Ilmu Pengetahuan dan Budaya Universitas Indonesia, 2011
 UI - Tesis (Open)
Taufiqurrahman, author
Analisis hubungan kepercayaan, kenyamanan dan kualitas dengan kepuasan pembeli sukuk rite = Analysis of relation among trust, comfort and quality with the sukuk ritel customers' satisfaction
Sekolah Kajian Stratejik dan Global Universitas Indonesia, 2010
 UI - Tesis (Open)
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