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Anggie Ayuningtyas, author

Persepsi pelanggan wisman dan wisnu terhadap service quality serta hubungannya dengan kepuasan pelanggan dan behavioral intention pada resort dan dive centre

Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2009

UI - Tesis Open

Ilma Khairani, author

Pengaruh persepsi kualitas layanan terhadap kepuasan dan intensi pelanggan pada transportasi online berbasis aplikasi = The effects of service quality and e service quality towards customer satisfaction and behavioral intentions in application based transportation

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2017

UI - Tesis Membership

Faizal Fardhani Sigarlaki, author

Analisis Pengaruh Persepsi Inovasi dan Persepsi Kualitas Jasa Terhadap Kepuasan dan Loyalitas Pelanggan serta Hubungannya dengan Nilai Pemegang Saham = The Analysis of The Effect of Perceived Innovativeness and Perceived Service Quality through Satisfaction and Loyalty and its Relationships with Shareholder’s Value

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013

UI - Tesis Membership

Bilqis Safira, author

Service quality and price perception of service: influence on customer satisfaction and behavioral intention moderated by external word of mouth = Kualitas layanan dan persepsi harga layanan: pengaruh kepuasan pelanggan dan niat perilaku dimoderasi oleh word of mouth eksternal

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2019

UI - Skripsi Membership

Lydia Dwi Paskah, author

Analisis kualitas pelayanan restoran terhadap kepuasan dan niat perilaku pembelian kembali (kasus pada pelanggan Restoran Jepang sushi tei di pusat Jakarta) = Analysis of restaurant service quality on customer satisfaction and behavioral intention (study case on customer of Japanese Restaurant sushi tei in central of Jakarta)

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2014

UI - Skripsi Membership

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