Pritchett, Jennifer, 1946-, author
Providing reference service in church and synagogue libraries
Church and Synagogue Library Association , 1987
 Buku Teks
Pugh, Mary Jo, author
Providing reference services for archives and manuscripts
The Society of American Archivists, 1992
 Buku Teks
Diffusion of an innovation: digital reference service in carnegie foundation master's(comprehensive)academic instution libraries Marilyn domas White
 Artikel Jurnal
Providing customer-oriented services in academic libraries
by Chris Pinder ; editor, Maxine Melling
Library Association; with SCONUL, 1996
 Buku Teks
Bielskas, Amanda, author
IM and SMS reference services for libraries
Facet, 2012
 Buku Teks
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