Fisk, Peter, author
Customer genius : becoming a customer-centric business
Capstone, 2009
 Buku Teks
Ni Ketut Agustiani, author
Pengaruh bauran pemasaran solutions, access, value, dan education terhadap strategi customer-centric di poliklinik eksekutif rumah sakit Hermina Depok = Influence of solutions access value and education marketing mix against customer centric strategy in executive clinic Hermina Depok Hospital
Universitas Indonesia, 2017
 UI - Tesis (Membership)
Harvard business review on customer relationship management
Harvard Business School Publication, 2001
 Buku Teks
Dyche`, Jill, author
The CRM handbook : a business guide to customer relationship management
Addison-Wesley, 2002
 Buku Referensi
Buttle, francais, author
Customer relationship management: concepts and technologies
Elsevier/Butterworth-Heinemann, 2009
 Buku Teks
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