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Adhitya Buwono, author

Pengaruh Switching Cost, Service Quality, Customer Satisfaction terhadap Customer Loyalty pada Provider GSM Berbasis Prabayar di Jakarta

Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2010

UI - Tesis Open

Vivie Nurjaningrum Putri Rantyanti, author

Pengaruh service innovation terhadap service quality, customer satisfaction, dan customer loyalty pada Bank di Indonesia = The influence of service innovation on service quality, customer satisfaction, and customer loyalty at Indonesia banking

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2020

UI - Tesis Membership

Nasution, Yudhita Asih Putri, author

Pengaruh perceived switching cost dan customer satisfaction terhadap customer loyalty = Effects of perceived switching cost and customer satisfaction on customer loyalty

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015

UI - Tesis Membership

Dian Maradona, author

Pengaruh kesetiaan dan kepuasan pelanggan terhadap perilaku berpindah pada internet service provider = Effects of loyalty and customer satisfaction toward switching intention toward internet service provider

Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2015

UI - Skripsi Membership

Dhaifina Fajryn, author

Pengaruh E-Service Quality terhadap Customer Loyalty melalui Customer Satisfaction pada Pelanggan Lazada di DKI Jakarta = The Influence of E-Service Quality towards Customer Loyalty through Customer Satisfaction on Lazada Customers in DKI Jakarta

Fakultas Ilmu Administrasi Universitas Indonesia, 2022

UI - Skripsi Membership

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