Ireland, Lewis R., author
Quality management for projects and programs
Project Management Institute, 1991
 Buku Teks
Beyond total quality management : toward the emerging paradigm
by Greg Bounds [and others]
McGraw-Hill, 1994
 Buku Teks
Bank, John, author
The essence of total quality management
Prentice-Hall, 2000
 Buku Teks
Fandy Tjiptono, author
Total quality management
Andi Offset, 1996
 Buku Teks
Total quality management / Dale H. Besterfield...[et al]
Prentice-Hall, 1995
 Buku Teks
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