Soin, Saru Singh
Total quality essentials : using quality tools and systems to improve and manage your business/Saru Singh Soin
McGraw-Hill, 1999
 Buku Teks
Hradesky, John L., author
Total quality management handbook
McGraw-Hill, 1995
 Buku Referensi
The Total quality portfolio : volume two
Strategic Direction Publishers, [date of publication not identified]
 Buku Referensi
The Total quality portfolio : volume one
Strategic Direction Publishers, [date of publication not identified]
 Buku Referensi
The Total quality portfolio : volume three
Strategic Direction Publishers, [date of publication not identified]
 Buku Referensi
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