Barnes, Irston R., author
The economics of public utility regulation
Appleton Century Crofts, 1942
 Buku Teks
Garfield, Paul J.
Public utility economics / by Paul J. Garfield and Wallace F. Lovejoy
Prentice-Hall, 1964
 Buku Teks
Linawati Rahmah, author
Pelaksanaan reformasi birokrasi pada badan pertanahan nasional dalam pelayanan publik = Implementation of bureaucracy reform of the national land agency badan pertanahan nasional in public services
Fakultas Hukum Universitas Indonesia, 2016
 UI - Tesis (Membership)
Pollitt, Christopher, author
New perspectives on public services : place and technology
Oxford University press, 2013
 Buku Teks
Rizal Pahlevi, author
Manajemen pelayanan publik pada program layanan rakyat untuk sertifikasi tanah (Larasita) di kantor Badan Pertanahan Nasional (BPN) kota Depok dan Jakarta Barat = Public service management in people's service for land certification program (Larasita) at National Land Agency (BPN) Depok and West Jakarta city office
Fakultas Ilmu Administrasi Universitas Indonesia, 2013
 UI - Tesis (Membership)
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