Goodwin, Leonard, author
Do the poor want to work?: a social-psychological study of work orientations
The Brookings Institution, 1972
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Why do librarians want to be animals? Will Mansley
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So you want to do a research masters? Judy Clayden
Artikel Jurnal
So you want to do virtual reference? Steve Coffman
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Fournies, Ferdinand, author
Why customers don't do what you want them to do: 24 solutions to overcoming common selling problems
McGraw-Hill, 2003
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