Downie, Jack
The competitive process / by Jack Downie
Gerald Duckworth & Co. Ltd, 1958
 Buku Teks
Callon, Jack D.
Competitive advantage through information technology/Jack D. Callon
McGraw-Hill , 1996
 Buku Teks
Callon, Jack D.
Competitive advantage through information technology / Jack D. Callon
McGraw-Hill Companies, 1996
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Shafer, Scott M., author
Operations management: a process approach with spreadsbeets/Scott M.Shafer, Jack R.Meredith
John Wiley & Sons, 1998
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Franz, Peter, author
Value-driven business process management : the value-switch for lasting competitive advantage
McGraw-Hill, 2012
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