Juran, J. M. (Joseph M.), 1904-2008, author
McGraw-Hill , 1964
Buku Teks
Crittendon, Robert, author
[American Management Association;, ], 2002
eBooks
Kotler, Philip, author
John Wiley & Sons, 2003
Buku Teks
Dalton Maxine ... et.all
Jossey-Bass, 2002
Buku Teks
Kepner, Charles Higgins, 1922-, author
Princeton Research Press, 1981
Buku Teks