Lundgren, Earl F., author
Organizational management : systems and process
Confield, 1974
 Buku Teks
Roy, Robert H., author
The administrative process
John Hopkins Press, 1958
 Buku Teks
Filley, Alan C., author
Managerial process and organizational behavior
Scott, Foresman, 1969
 Buku Teks
Weske, Mathias, author
Business process management
Springer, 2007
 Buku Teks
Weske, Mathias
Business process management
Springer, 2007
 Buku Teks
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