Saaty, Thomas L., author
Elements of queueing theory; with applications
McGraw-Hill, 1961
 Buku Teks
Fundamentals of queueing theory
John F. Shortle ... [and others]
John Wiley & Sons, 2018
 Buku Teks
Papadopoulos, H.T., author
Queueing theory in manufacturing systems analysis and design
Chapman & Hall, 1993
 Buku Teks
Trineke Haruko, author
Analisis Keoptimalan Jumlah Customer Service pada Call Center SFHSS Menggunakan Model Antrian M/M/c/N Markovian Feedback with Encouraged Arrivals and Reneging Customers = Analyzing the Optimization of the Number of Customer Services on Call Center SFHSS with queueing model M/M/c/N Markovian Feedback with Encouraged Arrivals and Reneging Customers
Fakultas Matematika dan Ilmu Pengetahuan Alam Universitas Indonesia, 2022
 UI - Skripsi Membership
Robby Renaldy, author
Intensi mengantre dan menyela antrean: analisis berdasarkan teori planned behavior = Intention to queueing and intrusions: analysis based on theory of planned behavior
2017
 UI - Skripsi Membership
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