Littlejohn, Robert F.
Crisis management : a team approach/ Robert F. Littlejohn
New York, N.Y., American Management Associations
 Buku Teks
Harvard Business Review on Crisis Management
Harvard Business School Press, 2000
 Buku Teks
Regester, Michael, author
Risk issues and crisis management: a casebook of best practice / Michael Regester, Larkin Judy
Kogan Page Limited, 1997
 Buku Teks
Dedy Afianto, author
Efektivitas komunikasi pada manajemen krisis untuk mempertahankan kepuasan dan kesetiaan pelanggan : studi pada perusahaan penerbangan PT Lion Air = The effectiveness of communication in crisis management in order to maintain customer satisfaction and customer loyalty : study on the Lion Air Airline
Fakultas Ilmu Sosial dan Ilmu Politik Universitas Indonesia, 2013
 UI - Tesis Membership
Borodzicz, Edward P., author
Risk, crisis & security management
John Wiley & Sons, 2005
 Buku Teks
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