Williams, Tom
Dealing with customer complaints
Gower Publ., 1996
 Buku Teks
Doddy Prasetyo Nugroho, author
Analisis dimensi crm dan metode anp pada industri penunjang migas di indonesia dalam rangka menekan keluhan pelanggan = Crm dimensional analysis and anp method for oil and gas industry sub contractor in indonesia in the context of reducing customer complaints / Doddy Prasetyo Nugroho
Fakultas Teknik Universitas Indonesia, 2014
 UI - Tesis (Membership)
S Olvah Alhamid, author
Keterlibatan konsumen meningkatkan kepuasaan konsumen = Customer involvement increases customer satisfaction
Fakultas Ekonomi dan Bisnis Universitas Indonesia, 2013
 UI - Tugas Akhir
Chintya Widyaning Putri Utami, author
Analisis pengaruh customer value terhadap kinerja customer relationship management pada industri ritel Indonesia = The impact of customer value on customer relationship management performance in Indonesia's retail industry / Chintya Widyaning Putri Utami
Fakultas Teknik Universitas Indonesia, 2015
 UI - Skripsi (Membership)
Nisa Sofnia, author
Perceived quality, customer satisfaction, switching barrier dan customer loyalty pada konteks business to business = Perceived quality, customer satisfaction, switching barrier and customer loyalty in business to business context
Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2018
 UI - Tesis (Membership)
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