Quality of care: a process for making strategic choices in health systems
World Health Organization
World Health Organization, 2006
 Buku Teks
Lighter, Donald, author
Advanced performance improvement in health care : principles and methods
Jones and Bartlett Publishers,, 2011
 Buku Teks
Boy Subirosa Sabarguna, author
Quality assurance pelayanan rumah sakit
Konsorsium RS Islam Jateng-DIY, 2004
 Buku Teks
Coping, health and organizations
edited by Philip Dewe, Michael Leiter, Tom Cox
Taylor and Francis, 2000
 Buku Teks
Lighter, Donald E, author
Basics of health care performance improvement : a lean Six Sigma approach
Jones and Bartlett Publishers, 2013
 Buku Teks
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