Customer service: strategies for the health care environment
Health Insurance Association, 2002
 Buku Teks
Syarifah Fatimah Fitria, author
Segmentasi konsumen berdasarkan customer lifetime value menggunakan analisis big data = Customer segmentation based on customer lifetime value using big data analytics
Fakultas Eknonomi dan Bisnis Universitas Indonesia, 2018
 UI - Tesis (Membership)
Suharto Abdul Masjid, author
Customer service dalam bisnis jasa transportasi
Rajawali Grafindo Persada, 2009
 Buku Teks
Goetsch, David L., author
Effective customer services : ten steps for technical professions
Pearson-Prentice Hall, 2004
 Buku Teks
Cartwright, Roger
In charge of customer satisfaction/Roger Cartwright, George Green
Oxford Blackwell 1997,
 Buku Teks
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